Overview
This damage policy explains how property damage is handled for stays booked through the platform.
Guest responsibilities
Guests must treat the property with care, follow house rules, and report any pre-existing damage at check-in. Guests may be responsible for damage beyond normal wear and tear.
Host responsibilities
Hosts should document the condition of their property, maintain accurate listing details, and report damage promptly with supporting evidence.
Claims process
If damage occurs, the host should notify the guest and platform within 48 hours of checkout. Include photos, receipts, and a description of the damage. We will review the claim and coordinate resolution between parties.
Security deposits
Where a security deposit applies, it will be described in the listing or booking confirmation. Deposits may be used to cover eligible damage claims after review.
Contact
Questions about damage claims? Visit Support or support@t1stays.com.