Help
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Need help booking a stay, managing a reservation, or listing your property? Our team is ready.
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Dispute resolution
The T1 Resolution workflow
If an issue arises during or after your stay, follow the T1 Resolution workflow below.
Notice of dispute
The host or guest opens a ticket at support@t1stays.com.
Evidence submission
T1 Stays requests supporting evidence (photos, receipts, and related documentation) within 48 hours.
The T1 determination
T1 Support reviews the evidence submitted by both parties.
Final decision
T1 issues a credit or debit to the relevant Stripe account. Per Section 7 of the T1 Stays Terms of Service, T1 Stays has acted as an impartial mediator. This decision is final.
Open a dispute ticket at support@t1stays.com. For damage and claims guidance, see our Damage Policy.
Trust & Safety
Every stay is verified by our team. We use secure authentication, encrypted messaging, and guest reviews to build trust between travelers and hosts.
Support
Frequently asked questions
Everything you need to know about booking and listing short-term stays on T1 Stays.
T1 Stays is a short-term rental platform for vacation homes, furnished stays, and nightly bookings across lakefront, mountain, and city destinations.
Pricing is shown upfront before you book. Any taxes or fees are displayed on the checkout screen.
Search for a destination, choose your dates and guests, then request to book from the property page.
Yes. Choose Become a Host in the menu to submit your property. Our team verifies listings before they go live.