Guest policies

• No chore lists

  Guests are never asked to strip beds, run laundry, or complete host cleaning tasks.

• Professionally prepared stays

  Every listing must be cleaned and guest-ready before check-in.

• Accurate listings only

  Photos, amenities, and descriptions must match what guests receive.

• Transparent pricing

  What you see at checkout is what you pay, plus applicable tax.

• Respectful guest conduct

  Guests must follow house rules, noise policies, and occupancy limits.

• No bait-and-switch

  Hosts cannot substitute a different property without guest consent.

Cancellation terms

Guests may cancel for free within 24 hours of booking. After 24 hours, no refund is provided. Extraordinary circumstances (force majeure events such as medical emergencies, natural disasters, or transportation strikes) require guests to contact T1 Stays Support. Support will review and decide on refunds at our discretion. Refundable deposits are held only for remediation after a stay (damage, smoking, rule violations). They are not captured during cancellations.